01
Practice information
Share current opening hours, contact details and other routine information the practice has approved.
For UK dental practices
Give every practice call a clear next step.
Callwren’s managed AI receptionist can answer routine dental practice calls, capture caller details and support appointment enquiries through the process your practice approves.
Start a setup enquiry
Practice staff handle clinical questions and confirm appointment availability.
A practical call flow
Routine enquiries, handled clearly
- 01
Answer routine questions
Use practice-approved information for opening hours, general enquiries and the next administrative step.
- 02
Capture caller details
Record the caller’s name, a reliable way to reach them and the reason for their call.
- 03
Support appointment enquiries
Pass on a request to book or change an appointment, including preferred days or times for your team to review.
Your team confirms clinical follow-up and final appointment availability.
The everyday calls
Routine practice calls, with a clear hand-off.
Keep answers tied to the current information your practice chooses to provide. Anything clinical or uncertain is left for practice staff.
02
Appointment requests
Capture a caller’s request to book, rearrange or ask about an appointment, then leave availability and confirmation with the practice team.
03
Messages for the team
Keep the caller’s contact details and administrative request together so the right staff member can follow up.
Useful context for follow-up
Keep appointment requests together.
Your setup can shape the routine details the receptionist collects, giving your team a useful starting point without asking it to assess a clinical concern.
A useful enquiry may include
- The caller’s name and a reliable way to contact them
- Whether they are asking to book, change or ask about an appointment
- Preferred days or times for the practice team to consider
- Any other routine administrative detail requested in your approved setup
A clear boundary
Clinical questions go to practice staff.
Callwren’s receptionist supports routine administration. It does not answer clinical questions as clinical advice, assess symptoms or recommend treatment. Clinical questions are routed to practice staff, who decide how to respond.
Start with your setup
Let’s shape reception around your practice.
Share a few details with Callwren. The setup enquiry starts a conversation; it does not confirm a callback, appointment or service activation.